Microsoft End User License Agreement

1. Microsoft Services Integration

eduSYMS integrates with the following Microsoft services to provide comprehensive educational technology solutions:

2. Applicable Microsoft License Agreements

Your use of Microsoft services through eduSYMS is governed by the following Microsoft agreements:

3. Educational Use and Licensing

Educational Institution Requirements

• Qualified Educational Institution: Schools must meet Microsoft's qualification criteria for educational pricing and licensing
• Academic Use Only: Microsoft 365 Education licenses are restricted to educational purposes
• Student Verification: Student accounts must be verified and associated with qualified educational institutions
• Usage Compliance: All use must comply with Microsoft's acceptable use policies for educational services

License Management

• Administrator Responsibilities: School IT administrators manage Microsoft license assignments and compliance
• User Provisioning: Student and staff accounts are provisioned according to school enrollment and employment status
• License Monitoring: Regular auditing of license usage and compliance with Microsoft terms
• Data Governance: Compliance with both Microsoft and institutional data governance policies

Geographic and Legal Compliance

• Regional Availability: Some Microsoft services may not be available in all geographic regions
• Data Residency: Data storage and processing location requirements vary by service and region
• Local Laws: Compliance with local education and data protection laws (e.g., POPI Act in South Africa)
• Export Controls: Some Microsoft technologies may be subject to export control restrictions

4. Data Processing and Privacy

Microsoft Data Processing

Microsoft acts as a data processor for educational content and personal information when providing services through eduSYMS:

• Student Data Protection: Microsoft complies with educational privacy laws including FERPA, COPPA, and applicable regional regulations
• Data Processing Agreement: Microsoft's Data Processing Agreement governs how student and institutional data is handled
• Privacy Controls: Schools maintain control over student data with Microsoft providing transparency tools and controls
• Data Retention: Data retention and deletion policies follow both Microsoft terms and institutional requirements

eduSYMS and Microsoft Data Sharing

• Integration Data: Only necessary data is shared between eduSYMS and Microsoft services for functionality
• Authentication Data: User authentication information may be shared for single sign-on capabilities
• Usage Analytics: Aggregated, non-personal usage data may be shared for service improvement
• No Marketing Use: Microsoft does not use educational data for advertising or marketing purposes

User Rights and Controls

• Access Rights: Users can access their data stored in Microsoft services through provided tools
• Portability: Data can be exported from Microsoft services in standard formats
• Correction Rights: Users can correct inaccurate data through Microsoft service interfaces
• Deletion Rights: Data can be deleted according to Microsoft retention policies and user requests

5. Service Availability and Support

Service Level Agreements

• Microsoft SLA: Microsoft provides service level agreements for their cloud services
• Integration Reliability: eduSYMS strives to maintain reliable integration with Microsoft services
• Planned Maintenance: Both Microsoft and eduSYMS may perform scheduled maintenance affecting service availability
• Incident Response: Issues with Microsoft services are escalated through appropriate Microsoft support channels

Support Responsibilities

• Microsoft Support: Direct Microsoft service issues are handled by Microsoft support teams
• eduSYMS Integration Support: Issues with eduSYMS-Microsoft integration are supported by eduSYMS technical team
• Educational Institution Support: Schools provide first-level support to their users
• Escalation Procedures: Clear escalation paths for different types of support issues

Service Updates and Changes

• Microsoft Updates: Microsoft regularly updates their services and terms
• Integration Updates: eduSYMS updates integrations to maintain compatibility
• Notification Process: Users are notified of significant changes affecting their use
• Transition Support: Assistance provided during major service transitions or updates

6. Intellectual Property and Usage Rights

Microsoft Intellectual Property

• Software Licenses: Use of Microsoft software is governed by applicable software license terms
• Trademark Usage: Microsoft trademarks and logos are used with permission and according to Microsoft guidelines
• API Usage: Microsoft API usage complies with Microsoft developer terms and restrictions
• Content Rights: Rights to content created using Microsoft services are governed by Microsoft terms

Educational Content Rights

• User-Generated Content: Schools and users retain rights to educational content they create
• Collaboration Rights: Rights to collaboratively created content follow Microsoft collaboration terms
• Template and Add-in Rights: Usage rights for Microsoft-provided templates and educational add-ins
• Third-Party Content: Rights to third-party content accessed through Microsoft services

Restrictions and Limitations

• Commercial Use: Educational licenses typically restrict commercial use of Microsoft services
• Redistribution Limits: Restrictions on redistributing Microsoft software or content
• Modification Rights: Limitations on modifying Microsoft software or services
• Reverse Engineering: Restrictions on reverse engineering Microsoft technologies

7. Compliance and Audit Requirements

License Compliance

• Usage Monitoring: Regular monitoring of Microsoft service usage to ensure license compliance
• Audit Cooperation: Cooperation with Microsoft license audits when required
• Reporting Requirements: Accurate reporting of user counts and service usage
• Compliance Documentation: Maintaining records of license assignments and usage

Educational Compliance

• Student Privacy Laws: Compliance with FERPA, COPPA, POPI Act, and other applicable privacy laws
• Accessibility Requirements: Meeting accessibility standards for educational technology
• Content Standards: Ensuring educational content meets institutional and regulatory standards
• Security Requirements: Meeting cybersecurity requirements for educational institutions

Violation Consequences

• License Violations: Unauthorized use may result in license termination or legal action
• Service Suspension: Violations of Microsoft terms may result in service suspension
• Educational Consequences: Loss of educational pricing or qualification status
• Legal Remedies: Microsoft reserves all legal remedies for license violations

8. Updates and Changes

Microsoft Term Updates

Microsoft regularly updates their license terms and service agreements:

• Notification Process: Microsoft provides advance notice of significant term changes
• Effective Dates: Changes become effective according to Microsoft's notification timeline
• Impact Assessment: eduSYMS evaluates the impact of Microsoft term changes on our services
• User Communication: Significant changes affecting users are communicated through eduSYMS channels

Integration Updates

• API Changes: Microsoft API updates may require changes to eduSYMS integrations
• Security Updates: Security-related updates are prioritized and implemented promptly
• Feature Updates: New Microsoft features may be integrated into eduSYMS over time
• Deprecation Notices: Advance notice provided when Microsoft services or features are deprecated

Acceptance of Changes

• Continued Use: Continued use of integrated services constitutes acceptance of updated terms
• Opt-Out Options: Information about alternatives if users cannot accept updated terms
• Transition Support: Assistance provided during transitions to new terms or services
• Documentation Updates: This page is updated to reflect current Microsoft integration terms