Legal

Acceptable Use Policy

eduSYMS is built for education and skills. This policy describes the behaviours and content that are not allowed on the platform — and what we do when those rules are broken.

Last updated · 8 May 2026 Forms part of our Terms

1. Scope

This Acceptable Use Policy (AUP) applies to anyone using the eduSYMS marketing site, the eduSYMS customer platform, and any related services. It forms part of our Terms of Service. By using the service, you agree to abide by this AUP.

2. Prohibited activity

You may not use the service to:

  • Engage in unlawful activity, or activity that promotes unlawful conduct.
  • Send unsolicited bulk messages (spam) through any channel, including WhatsApp, SMS, or email.
  • Distribute malware, ransomware, viruses, or any harmful code.
  • Impersonate another person, institution, or eduSYMS itself.
  • Bypass or disable security features, rate limits, or account separations.
  • Interfere with or disrupt the service, servers, networks, or other users.
  • Use automated tools (scrapers, bots) to access the service in a way that creates undue load or evades quotas.
  • Use the service to compete with eduSYMS or to benchmark for a competing product without written consent.

3. Content standards

You must not upload, transmit, or share content that:

  • Is illegal under South African law or the law of any jurisdiction relevant to the recipient.
  • Is hateful, harassing, threatening, defamatory, or discriminatory.
  • Sexually exploits, harms, or endangers minors. We act on reports of such content immediately and report to law-enforcement authorities where required.
  • Infringes intellectual-property rights, including copyright, trademarks, and trade secrets.
  • Reveals personal information about others without lawful basis.
  • Promotes self-harm, terrorism, or violence.

4. Security

You must not:

  • Probe, scan, or test the vulnerability of the service or any related system.
  • Attempt to access accounts, data, or systems you are not authorised to access.
  • Decompile, reverse-engineer, or disassemble the service except where this is expressly permitted by applicable law.
  • Introduce credentials, tokens, or keys belonging to others into the service.

If you discover a security vulnerability, please report it responsibly to [email protected] with the subject line "Security report" before disclosing it publicly.

5. Privacy of others

eduSYMS handles personal information about learners, parents, and staff. You must not use the service to harvest data about people for purposes outside the institution's documented operational needs, and you must comply with the lawful-basis requirements of POPIA when processing personal information through the platform. See our Privacy Policy for context.

6. Compliance with law

You are responsible for ensuring that your use of the service complies with all applicable laws and regulations — including but not limited to POPIA, the Children's Act, the South African Schools Act, and the regulations of QCTO, SETA, DHET, CHE, and the South African Department of Basic Education where they apply to your context.

7. Reporting abuse

If you become aware of behaviour or content on the platform that breaches this policy, please report it to [email protected] with as much detail as possible, including the date, time, and any evidence (screenshots, message identifiers, account names). We treat reports confidentially and take action proportionate to the severity of the breach.

Reports relating to the safety of a child or any imminent risk of harm should be made to the South African Police Service immediately, with a copy to us if relevant.

8. Consequences of breach

Where we believe this AUP has been breached, we may take any action we consider proportionate, including:

  • Issuing a warning or asking for the offending content to be removed.
  • Removing content unilaterally where it is unlawful or poses risk to others.
  • Suspending the offending account, temporarily or permanently.
  • Terminating the customer's subscription in line with the Terms of Service.
  • Reporting the conduct to law-enforcement or regulatory authorities where required.

For severe breaches — particularly those involving harm to children or coordinated abuse — we will act immediately and without notice.

9. Changes to this policy

We may update this AUP from time to time. Material changes will be highlighted on this page and the "Last updated" date will be revised. Continued use of the service after a change indicates acceptance of the updated policy.

10. Contact

For questions about this policy or to report a breach, contact [email protected] or WhatsApp +27 76 263 6000.