Access Manual

Welcome to the eduSYMS PAIA Manual. This document provides comprehensive information about how we handle your personal information in accordance with the Protection of Personal Information Act (POPIA).

Understanding PAIA

The Promotion of Access to Information Act (PAIA) grants individuals the right to access information held by public and private bodies. This manual outlines how eduSYMS complies with PAIA to ensure transparency and accountability in our data handling practices.

Our Commitment

eduSYMS is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This manual details our procedures for managing data access requests, data protection measures, and your rights under PAIA.

Data Access Requests

If you wish to access personal information held by eduSYMS, please follow the procedures outlined below:

1. Submit a Written Request: Send a written request to our Data Protection Officer at [email protected].
2. Verification: We will verify your identity to ensure the security of your information.
3. Response Time: We aim to respond to your request within 30 days, as stipulated by PAIA.

Your Rights

Under PAIA, you have the right to:

• Access your personal information held by eduSYMS.
• Request correction or deletion of inaccurate or incomplete data.
• Withdraw consent for data processing, where applicable.

Data Protection Measures

eduSYMS employs robust data protection measures to safeguard your personal information, including:

• Encryption of data during transmission and storage.
• Access controls to limit data access to authorized personnel.
• Regular security audits to ensure compliance with industry standards.

Contact Information

For any questions or further assistance regarding this manual or your rights under PAIA, please contact our Data Protection Officer:

Email: [email protected]

Telephone: +27 12 881 7331