Is chatSYMS using the official WhatsApp Business API?
Yes. chatSYMS runs on the official WhatsApp Business API — not unofficial bots or scraping. Every template is pre-approved by Meta before it can be sent.
Part of the eduSYMS platform
Parent communication on WhatsApp, built for institutions.
Reach every parent and learner on the channel they actually open. Pre-approved WhatsApp templates, automated fee and attendance alerts, two-way conversations, and POPIA-compliant consent — at scale, from one inbox.
WhatsApp Business API · POPIA-compliant · Pre-approved templates
How it works
Four steps from compose to engaged.
A single workflow that turns parent communication from a broadcast spray into a measurable, two-way channel.
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1
Compose
Pick from pre-approved WhatsApp templates for fees, attendance, exams, events, and emergencies — or build your own.
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2
Send
Target specific cohorts, classes, or parent groups — and reach every recipient on the channel they actually open.
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3
Engage
Two-way conversations land in a shared inbox. Assign threads to the right staff member and respond from one place.
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4
Measure
See delivery, read, and response rates per campaign — and tune what you send next.
What's included
Every capability a parent communication platform needs
Built for
Who runs on chatSYMS
Common questions
chatSYMS · FAQ
Is it POPIA-compliant?
Yes. Consent is captured and stored per recipient, opt-out is one tap, and every message is logged with full audit trail. Data minimisation is the default.
Can I send fee reminders automatically?
Yes — connect chatSYMS to SiMS billing data and rules send invoices, reminders, and statements automatically on the cadence you set.
Does it work alongside SiMS and skillSYMS?
Yes. chatSYMS reads cohorts, attendance, fees, and PoE status from your eduSYMS data so messages always go to the right people with the right context.