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Each category points to the most relevant page or answer. If you don't find what you need, scroll down for the FAQ — or just message the team.
Demo, onboarding, learner imports, and the first 30 days — the smoothest path to live.
Start hereTiers, what's included, termly vs annual, NSFAS implications, and how to get a quote.
See pricingSA-SAMS, LURITS, DHET, HEMIS, QCTO, NLRD, POPIA — submission cycles and what eduSYMS handles.
Compliance hubBrowser support, integrations, data imports, single sign-on, and admin permissions — email the team directly.
Email supportHow the eduSYMS apps work on Android phones, low-power devices, and intermittent connectivity.
Offline-first detailsNSFAS, payment gateways, SSO, email providers, and custom data feeds. Talk to the team about your stack.
Talk to usCommon questions
Book a 30-minute demo. We'll match you to the right tier and product mix, scope onboarding, and get your institution running in days — not months. Most schools and SDPs are live within two to four weeks of contract signature.
Per institution, in tiers banded by learner count. Staff seats are unlimited. Termly billing is available on the Starter and Growth tiers; Institution and Enterprise tiers are typically annual but flexible. See our pricing page for full detail.
Yes. Customer data resides in South Africa by default, consent and access logs are captured automatically, and POPIA principles — data minimisation, purpose limitation, accountability — are baked into the platform's data model. Read the full Privacy Policy.
Yes — with eduSYMS Edge, the platform's offline-first OS layer. Local devices keep working when the network drops; queued changes sync back to the cloud automatically when connectivity returns. Nothing is lost.
Yes. We import from common SA-SAMS exports during onboarding and validate every record against LURITS structures. Most schools migrate in a single weekend.
Yes. Both academic streams are modelled natively in SiMS — subjects, levels, trimesters, and the assessment patterns specific to each. See the TVET colleges page.
Email [email protected] with "Security report" in the subject line. We triage security reports within one business day and prefer responsible disclosure before any public discussion.
Email [email protected] or WhatsApp +27 76 263 6000. We don't route customers through bots, and we don't have a robotic phone tree. A real person reads every message.
Talk to the team
For anything that needs detail — technical questions, contracts, security reports, partnership ideas.
For quick questions and during-the-day clarifications. The fastest way to get a reply.
For demos, onboarding scoping, and anything that benefits from a 30-minute conversation.