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faq

Most common question about our services

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? How do I login as a student/Parent?

To ensure a successful login, you must have the following items: Password and Username (Email, Mobile Number, and/or Student Number) (as configured or received via SMS) If you do not have your login credentials, please submit a support ticket here and we will send them to you via SMS, WhatsApp, or email. In your ticket, include the name of your institution, full name, ID/Student Number, mobile phone number, and email address as they were registered at the time of enrollment.

eduSYMS serves as a bridge between Sector Education and Training Authorities (SETAs), the Department of Higher Education and Training (DHET), the National Department of Basic Education (DBE), and institutions by providing a platform that interfaces with the Electronic Data Link to the Examination System (EDLES) and the South African School Administration and Management System (SA-SAMS).

Submitting a general support ticket detailing your request is the quickest way to get started with eduSYMS. This will assign a ticket number to your question and assign your support ticket to one of our support agents, who are always available to help you with anything related to eduSYMS Solutions.

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